Refund policy

Refund and Return Policy

At TSZN, we strive to provide the highest quality products and services to our customers. However, we understand that sometimes issues may arise, and we want to ensure that our customers are satisfied with their purchases. This refund and return policy outlines the procedures for requesting a refund or returning a product.

Refund Policy

  • If you are not satisfied with your purchase, you may be eligible for a refund.
  • Refunds will be issued in the original payment method.
  • Refunds will be processed within 5-10 business days of receiving the returned product.
  • Refunds will include the full amount of the purchase price, minus any applicable restocking fees.

Return Policy

  • Returns must be made within 30 days of the original purchase date.
  • Products must be in their original condition, with all original packaging and accessories included.
  • Products must not be damaged, altered, or used in any way that would render them unsellable.
  • Customers are responsible for the cost of return shipping, unless the product is defective or was shipped in error.

Defective or Damaged Products

  • If you receive a defective or damaged product, please contact our customer service team within 3 days of receiving the product.
  • We will provide a replacement product or a full refund, at our discretion.
  • Customers are not responsible for the cost of return shipping for defective or damaged products.

Cancellation Policy

  • If you need to cancel an order, please contact our customer service team as soon as possible.
  • Orders may be cancelled prior to shipping, but may be subject to a cancellation fee.
  • Once an order has shipped, it cannot be cancelled.

Exceptions

  • Certain products may be exempt from this refund and return policy including personalized items, they may not be eligible for returns or refunds.

Procedure for Requesting a Refund or Return

  1. Contact our customer service team via email, or online return/refund form to request a refund or return.
  2. Provide your order number, reason for return, and any other relevant information.
  3. Our customer service team will provide instructions on how to proceed with the return.
  4. Once the returned product is received, we will process the refund or replacement within 5-10 business days.

Contact Information

If you have any questions or concerns about our refund and return policy, please contact our customer service team at:


tsznofficial@outlook.com

We appreciate your business and look forward to serving you.